How do I add my first monitored URL?

From your dashboard, click "Add URL" and enter the address to monitor. The Free plan lets you monitor up to 3 URLs at once, checked every 10 minutes, with no credit card required.

What counts as a "check"?

We send an HTTP request to your URL (GET by default; you can configure the method per URL) from our primary region and, depending on your plan, cross-check the result against independent monitoring regions before deciding whether to alert. See how quorum alerting works below.

Do I need a credit card to try it?

No. The Free plan is fully functional with no payment method on file. You only enter billing details when you choose to upgrade to Basic or Pro.

How is pricing calculated?

Basic and Pro are billed per active monitored URL, with volume discounts as you add more — like a tax bracket, only the URLs within each band are billed at that band's rate, so your total never goes down when you add a URL. See the full breakdown on the Pricing page.

Monthly or yearly billing — what's the difference?

Yearly billing is 20% cheaper than paying monthly for 12 months. You can switch between monthly and yearly anytime from your dashboard's Billing Overview.

What happens when I downgrade from Basic/Pro to Free?

You keep your current plan's features — check frequency, retention, alerting — until the end of the billing period you've already paid for. At the end of that period, your account automatically moves to Free. There's no refund for the remaining time, consistent with our Refund Policy. Your dashboard shows the exact date this will happen once a downgrade is scheduled.

Can I cancel anytime?

Yes, from your dashboard's Billing page, with no lock-in contract. Cancelling schedules the downgrade described above — it doesn't cut off access immediately.

Do you offer refunds?

If you're not happy within 14 days of your first payment, we'll issue a full refund, no questions asked. Outside that window, we don't refund unused time on a period you've already paid for, but we will always refund a genuine billing error. Full details on the Refund Policy page.

Who processes payments?

Paddle.com Market Limited acts as our Merchant of Record — they handle payment processing, taxes, and refunds. Charges on your statement will show as Paddle, not Pulsecima.

Is the status page add-on included?

Every Basic and Pro plan includes a free public status page with a small "Powered by Pulsecima" footer. You can remove that footer for $9/month (or $86.40/year) from your dashboard.

What is quorum alerting, and what does the 🛡️ badge mean?

Pulsecima Pulse checks your URLs from multiple independent regions. If our primary region sees a failure but the other regions still see your URL as healthy, we treat that as a likely network blip near our own checker rather than a real outage, and we don't send you a false alert.

The 🛡️ badge on your dashboard shows how many times in the last 30 days this happened — a real alert was avoided because the other regions disagreed. It's a running count of false alarms you didn't have to deal with.

What are Heartbeat Checks?

A dead-man's-switch for cron jobs and scheduled tasks. Create a heartbeat check on your dashboard and you'll get a unique ping URL — have your job call that URL (a plain curl at the end of the script is enough) each time it finishes successfully. If a ping doesn't arrive within the expected interval plus a grace period, we alert you by email and/or webhook, so you find out a job silently stopped running instead of discovering it days later.

It's included free on every plan: Free gets 1 heartbeat check, Basic gets 5, and Pro is unlimited — no separate charge.

What alert channels are supported?

Email is included on every paid plan. Basic and Pro also support outbound webhook alerts (any HTTPS endpoint you control). Pro additionally supports PagerDuty integration and on-call escalation with acknowledgment. Heartbeat Checks currently support email and webhook alerts on every plan.

How does escalation work?

On Pro, you can add escalation contacts per URL. If an alert isn't acknowledged within the configured window, we escalate to the next contact in line, so an outage doesn't sit unnoticed because one person missed a notification.

What are maintenance windows for?

Schedule a maintenance window on a URL to suppress alerts during planned downtime (deploys, migrations, etc.) without disabling monitoring entirely. Available on every plan, including Free.

What are team API keys?

Named API keys let you generate separate credentials per teammate or integration, rather than sharing one key. You can rotate your primary API key anytime from the dashboard if you suspect it's been exposed — the old key stops working immediately once rotated.

How often are my URLs checked?

Free checks every 600 seconds (10 min), Basic every 300 seconds (5 min), and Pro every 60 seconds (1 min). This is the minimum interval — checks won't run more frequently than your plan allows.

How long is check history kept?

Free retains 3 days, Basic retains 7 days, and Pro retains 90 days. History older than your plan's retention window is automatically cleaned up.

Can I export uptime reports?

Yes, on Basic and Pro. Uptime reports summarize check history for a URL over a time range, useful for SLA reporting or sharing with stakeholders.

Can I choose the HTTP method used for checks?

Yes, per URL. GET is the default, but you can configure a different method if your endpoint expects one (for example, a health-check route that only responds to HEAD).

Is there a limit on Free plan URLs?

Free supports up to 3 monitored URLs. Basic and Pro have no fixed URL cap — you're billed per active URL according to the volume bands on the Pricing page.

How do I change my account email?

From Account Settings on your dashboard. We send a verification link to the new address first — your login email only changes once you confirm it, so you're never locked out mid-change.

How do I delete my account?

From Account Settings on your dashboard. This cancels any active subscription and permanently removes your monitored URLs, check history, and account data.

I lost access to my API key. What do I do?

Rotate your primary API key from the dashboard — this immediately invalidates the old key and issues a new one, so a leaked or lost key can't be used against your account.

Where is Pulsecima Pulse hosted?

On AWS, with checks run from multiple independent regions to support quorum alerting and reduce false positives from a single region's network issues.

How is my data protected?

See our Privacy Policy for what we collect and how it's used. We don't sell your data.

Still have a question?

Email us at support@pulsecima.com — we aim to respond within 2 business days.