Refund Policy

Last updated: August 21, 2026

Money-back guarantee

If you're not happy with Pulsecima Pulse, contact us within 14 days of your first payment and we'll issue a full refund for that payment, no questions asked. This applies to monthly and annual plans alike — on an annual plan the refund covers the full amount you paid up front.

Subscription cancellations

You can cancel at any time from your dashboard. Cancelling stops future billing, but we don't refund the unused portion of a period you've already paid for — your monitoring stays active until the end of the period you already paid for. On an annual plan that means the remaining months you've paid for stay active and aren't refunded pro rata, unless the 14-day guarantee above still applies.

Billing errors

If you were charged incorrectly (for example, billed after cancelling, or charged the wrong amount for your active URL count), contact us and we'll investigate and refund any error in full.

How refunds are processed

All payments are processed by Paddle.com Market Limited as Merchant of Record, so approved refunds are issued by Paddle back to your original payment method. Refunds are typically reflected on your statement within 5-10 business days, depending on your bank or card issuer.

How to request a refund

Email support@pulsecima.com with your account email and the reason for your request. We aim to respond within 2 business days.

Business information

Pulsecima is a sole proprietorship registered in the Republic of Korea. Payments are processed by Paddle.com Market Limited as Merchant of Record.