Refund Policy

Last updated: July 25, 2026

We're a small, early-stage company, and this policy is a standard template rather than one drafted by a lawyer for our business specifically. Questions before you sign up? Reach us at support@pulsecima.com.

Money-back guarantee

If you're not happy with Pulsecima Pulse, contact us within 14 days of your first payment and we'll issue a full refund for that payment, no questions asked.

Subscription cancellations

You can cancel at any time from your dashboard. Cancelling stops future billing, but we don't refund the unused portion of a period you've already paid for — your monitoring stays active until the end of the period you already paid for.

Billing errors

If you were charged incorrectly (for example, billed after cancelling, or charged the wrong amount for your active URL count), contact us and we'll investigate and refund any error in full.

How refunds are processed

All payments are processed by Paddle.com Market Limited as Merchant of Record, so approved refunds are issued by Paddle back to your original payment method. Refunds are typically reflected on your statement within 5-10 business days, depending on your bank or card issuer.

How to request a refund

Email support@pulsecima.com with your account email and the reason for your request. We aim to respond within 2 business days.